Terms & Conditions
Last updated: July 2026
Acceptance of Terms
By using the MESC platform — whether browsing content or booking an individual session or a group course — you agree to these Terms & Conditions in full.
Sign-In & Account
Booking requires signing in with a Google account. You're responsible for the accuracy of the information you provide (name, email, and phone number), and for ensuring your phone number is linked to an active WhatsApp account, since we use it to send verification codes and follow up on your booking.
One-on-One Sessions
After booking a 1-on-1 session, it stays "awaiting confirmation" until the coach approves it. If a booking remains unconfirmed for 24 hours from the time it was made, it is automatically cancelled (you'll receive a reminder before that happens). You can cancel or reschedule your individual session yourself up until 24 hours before the appointment — after that point, changes must go through direct contact with the coach.
Group Sessions & Courses
Group sessions have fixed dates set in advance by the coach, and confirmation/cancellation of these is fully under the coach's control, with no automatic time limit. You may cancel your group booking at any time before the session, and the coach will be notified of the cancellation.
Payment
Payment details are arranged directly with the coach during the WhatsApp follow-up for your booking — the platform currently manages booking and confirmation only, and does not process payments directly on the site.
Cancellation by the Coach
The coach reserves the right to decline or cancel any booking (individual or group) in case of an emergency, and will contact you promptly to reschedule or arrange a refund as agreed.
Content & Intellectual Property
All content on the platform (text, images, videos, and design) belongs to MESC and coach Rawan Al-Sayed, and may not be copied or reused commercially without prior written permission.
Disclaimer
The content and sessions offered on this platform are for support, coaching, and guidance purposes, and are not a substitute for professional medical or psychological consultation in emergencies. If you feel you need urgent support, please contact a specialized service directly.
Contact Us
For any questions about these Terms, you can reach us at mesc@rawanelsayed.com.
To review our Privacy Policy, see our Privacy Policy.